S3, E3 | Au Kai Zen of Kenny Hills: The Truth About Building a Successful F&B Brand in Malaysia
Description
Au Kai Zen is the Managing Director of Kenny Hills Hospitality Group, the brand behind some of Malaysia’s most beloved cafés and eateries including Kenny Hills Bakers, Kenny Hills Coffee.
Coming from a medical background, Kai Zen made an unexpected leap into entrepreneurship, driven by a desire to build something meaningful and enduring. As a second-generation entrepreneur, he stepped into the family business with deep respect for its legacy and a fresh vision for its future. Despite not having formal experience in hospitality, he brought with him a sharp eye for structure, discipline and quality. Under his leadership, Kenny Hills has expanded from a humble neighbourhood bakery into a multi-location brand celebrated for its artisanal standards, attention to detail and community-first approach.
What sets Kai Zen apart is his ability to scale a hospitality business while preserving its soul, ensuring each outlet maintains the warmth and consistency that the brand is known for. His leadership style is grounded, intentional and driven by a clear commitment to doing things the right way, even when it’s the harder path.
Today, Kenny Hills is more than just a café, it’s a name synonymous with quality and authenticity. And at the heart of it is Kai Zen, whose steady leadership and thoughtful execution continue to shape the way Malaysians experience food, community and hospitality.
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